Terms and Conditions

Reservations

To make a reservation for our Limo for my Prom service, it’s best to call as soon as you know the time and date of the occasion. Booking earlier can ensure that the vehicle you want is available. Call us to make a reservation, or go online!

No show

A no-show is highly advisable. Don’t leave when your driver isn’t at the pickup location. Call our office pickupedule transport or relay details to the driver. If you were in another area or the driver tried to call but was unsuccessful and decided to leave in the first place, you will be assessed a no-show fee. The entire cost of the ride is included in the price.

If you are forced to wait for a driver because of delays in traffic, family emergencies, or a hair appointment and need to make an appointment, give them a call. A driver will wait thirty minutes in a typical pick-up location, which could be pickupund the city or at a residential spot. If you’re traveling from an airport, the driver will wait at least an hour. In the time between waiting, the office and the driver will attempt to contact you to determine the reason for the delay and ensure that you still need the transportation you have arranged. Late and unannounced charges will be added to your bill if the driver cannot respond with a pause.

If you’re running late, you can request that your driver wait with you. They will wait for you and ensure everyone is content at the end of each day, regardless of any initial issues.

Damages To the Vehicle

Sometimes, a passenger could be under the influence of alcohol, or a pet may get out of the carrier and cause an accident. We know that accidents do occur, no matter the reason. Our policy is to reasonably deal with any damages that passengers of the vehicle incur during their travel. In our Limo for my Prom service, you will be given an honest and accurate price for cleaning the car (if a person becomes sick and vomits) or the restoration costs of any damages that occurred (such as tears in the fabric). We will outline and explain the restoration price so you know exactly what happened and what you should do.

Changes in Credit Card Terms

We aim to prevent fraud for the card owner and ourselves and ensure that there aren’t any unwelcome leftovers after the trip is completed. We verify that funds are available on the card provided to ensure this is accomplished. In your online statement, the check will appear as “Pending funds.” The amount you receive will be slightly higher to pay for damages or last-minute drink requests. If the balance owing exceeds the amount earned during the trip, the remaining amount will be released and the balance debited.

Complaints

Charges, disputes, and complaints are classified into corporate and non-corporate. Corporate customers believe all tasks mentioned are correct until a complaint is filed. You must make a complaint within ten days of the service date. If you wish to bring any complaints or disputes to be considered, you must email us or fax the protests and the charges disputed to allow us to review them and resolve the issue.

Non-corporate customers are not subject to all charges as they were at the time of service. But, a complaint must be filed within 15 days. Like corporate customers, you must contact us via email or fax with the exact details of the charges you dispute and the complaints.

Fees for Collection

You are responsible for all charges incurred by lawyers, litigation, and accounting, in addition to the payment of the initial price.

Rate changes

We reserve the right to modify any fees or charges, except if our service rates are increased here at the top NY limousine service.

Itemized Invoices

Invoices with itemized information help customers clearly understand our service charges. Invoices for corporate accounts are sent out every two to four weeks, and reports that are not corporate will receive invoices upon request or receipt of orders.

Payment Due Date

We will keep the money on the client’s card for one year. If the client doesn’t pay with a credit card, we’ll require that payment be received within the stipulated time. Corporate accounts: payments must be made within 15 days of receiving the itemized invoice. Any customer without a corporate account must pay the invoice once the service is completed.

Point-to-point airfare

The price for the service is calculated by the distance between points and the zone in which they are situated. Corporate accounts can often get significant discounts based on mileage and points earned on use. If you have a company account, please call one of our agents, and we can see if any special discounts can be arranged depending on the volume of usage.

Hourly Rates

A large portion of our vehicles can be rented for an hour. The specific location and required hours determine this kind of rental.

Time to wait

The driver will wait for the pick up time and return to the off-pickup, completing the waiting time. In the case of domestic flights, the grace period is thirty minutes if the pickup is at an airport, and intepickupnal flights have a 45-minute grace period. The grace period will only be ten minutes if the pickup area is expected. After the pickup minutes then, a wait time will be charged.

Remember that the drivers review all flights, and if any delays are posted, there’s no waiting time to be charged for the delay.

Stops

Customers can stop for a cup of coffee or to use the bathroom. These stops are not cost-based. However, there could be charges if there are long wait times or excessive holidays at these stops; if you or the passengers plan on stopping, call our office here at the best new NY limousine service to discuss any potential charges to cover them.

Tolls

If there are routes with tolls on them, then the charges are billed to the customer.

Meet & Greet

Our Limo for My Prom offers meet-and-greet services to our clients. Meet and greet is free on specific vehicles, so make sure to request which ones; otherwise, there will be a cost for this service. The driver will carry an identification card with the passenger’s and customer’s names to the location where the baggage is taken. The wait time for passengers is listed above, and international or domestic flights can determine them.

Parking

Parking fees charged by airports are paid directly to the client. These fees generally are between $8-$16. However, they can vary based on the time the driver waits to meet the customer. All prices are charged directly to the airport, not our company.

Tips

Gratuities are added to every trip and charged, but the driver does not receive a tip. Feel free to advise your driver on your service level and satisfaction with the trip.

Baby Seats

Baby seats can be arranged on inquiry. We’d appreciate it if you let us know ahead of time if you’re interested. It is recommended that parents bring a child’s chair instead.

Holiday Surcharges

There may be additional charges for specific holidays or during severe weather. The amount charged will differ according to the travel duration and other payments, such as Memorial Day, Labor Day, and New Year’s Day.